Guarantee

Warranty conditions (Yummi.hu)

Subsequent modifications to the order can only be made in writing, via email.

14.3. Product warranty

14.3.1. In the event of a defect in a movable item (product), the User, who is a consumer, may – at his/her choice – assert the above-mentioned right to a warranty or a product warranty claim.

14.3.2. As a product warranty claim, the User may only request the repair or replacement of the defective product.

14.3.3. A product is defective if it does not meet the quality requirements in force at the time of its release to the market or if it does not have the properties specified in the description provided by the manufacturer.

14.3.4. The User may assert his/her product warranty claim within two years from the date the product was placed on the market by the manufacturer. After this deadline, he/she loses this right.

14.3.5. The User may exercise his product warranty claim exclusively against the manufacturer or distributor of the movable item. In the event of a product warranty claim, the User must prove the defect of the product.

14.3.6. The manufacturer or the Service Provider is only exempt from its product warranty obligation if it can prove that:

- the product was not manufactured or placed on the market as part of its business activities, or

- the defect was not detectable at the time of placing on the market, according to the state of science and technology, or

- the product defect results from the application of a law or mandatory official regulation.

The manufacturer or Service Provider only needs to prove a reason to be exempted.

14.3.7. The user may not assert a warranty claim and a product warranty claim simultaneously and in parallel due to the same defect. However, if the product warranty claim is successfully asserted, the user may assert a warranty claim against the manufacturer for the replaced product or repaired part.

14.4. Warranty

14.4.1. Based on Act V of 2013 on the Civil Code, Government Decree 151/2003. (IX. 22.) on the mandatory warranty for certain durable consumer goods, and Decree 19/2014. (IV. 29.) of the Ministry of the Interior on the procedural rules for handling warranty and guarantee claims for things sold under a contract between a consumer and a business (hereinafter: NGM Decree), in the event of defective performance towards a User who is a consumer, the Service Provider is obliged to provide a warranty in connection with the sale of certain products.

14.4.2. Warranty period:

- 1 year for a sales price of HUF 10,000 but not exceeding HUF 100,000,

- 2 years in the case of a sales price exceeding 100,000 HUF but not exceeding 250,000 HUF,

- 3 years for sales prices above 250,000 HUF.

The warranty period begins on the day the product is handed over to the User, or if the installation is carried out by the Service Provider or its agent, on the day of installation.

If the User puts the product into operation more than six months after delivery, the warranty period starts on the day of delivery of the product.

In the event of a consumer product being repaired, the warranty period is extended from the date of handover for repair by the time during which the User was unable to use the consumer product as intended due to the defect.

If the purchased product is a new durable consumer good covered by Government Decree 151/2003. (IX. 22.) and the purchased product fails during the mandatory warranty period prescribed by law, the User may assert the same claims against the Service Provider as in the case of a warranty. Thus, he has the option – in the order written above under the "Warranty" sub-heading – to request repair, replacement or price reduction, or to withdraw from the contract.

14.4.3. If a purchased product is covered by a warranty, the warranty rights and the rights arising from the warranty can be enforced in parallel.

The User may, at his/her choice, assert his/her claim for repair directly at the Service Provider's headquarters, any of its locations, branches, or at the repair service indicated by the Service Provider on the warranty card.

The warranty claim can be validated by presenting the warranty card; it is not necessary to return the opened packaging.

If the Service Provider fails to provide the warranty card to the User, the User may exercise his/her rights by presenting proof of purchase (invoice or receipt).

14.4.4. The Service Provider is only exempt from its warranty obligation if it proves that the cause of the defect occurred after performance.

14.4.5. In the absence of an express written commitment, the Service Provider does not guarantee that the goods are suitable for any specific purpose intended by the User. The Service Provider has the right to review the indicated defect related to the purchased product with a specialist service. In the event that the defect can be traced back to improper use, the repair cost shall be borne by the User. The Service Provider's warranty obligation does not extend to cases where the product has been disassembled by unauthorized persons, its casing has been dismantled or opened, its structural structure has been changed, and also to those defects that:

- incorrect installation,

- from improper use,

- from incorrect installation,

- failure to perform the required maintenance,

- they were caused by vandalism.

14.4.6. If the product ordered on the website is a new durable consumer good falling under the scope of Government Decree 151/2003. (IX. 22.), in that case the Service Provider shall attach a warranty card to the product or send the User an electronic warranty card with an electronic signature, or ensure its availability by downloading. The Service Provider shall be obliged to deliver the warranty card electronically no later than the day following the delivery or installation of the product. In the event of providing accessibility to the User by downloading, the Service Provider shall ensure that it remains available and downloadable in an unchanged form until the end of the warranty period. The list of durable consumer goods is included in the annex to Government Decree 151/2003. (IX. 22.). In the case of products other than these, there is no mandatory warranty obligation under the law.

If, during the first repair, the Service Provider determines that the product cannot be repaired, the Service Provider shall, unless otherwise instructed by the User, replace the product within eight days. If this is not possible, the Service Provider shall refund the purchase price indicated on the receipt presented by the User proving payment of the product to the User within eight days.

If the product fails again after being repaired three times within the warranty period and the User does not request a proportional reduction in the purchase price, or does not wish to repair or have the product repaired at the Service Provider's expense, the Service Provider is obliged to replace the product within 8 days or - if replacement is not possible - refund the purchase price to the User.

If the repair is not carried out within 30 days of the notification of the warranty claim, the Service Provider is obliged to replace the product within 8 days of this date, or - if replacement is not possible - to refund the purchase price to the User.

14.4.7. The User may not assert a warranty claim and a warranty claim, or a product warranty claim and a warranty claim, simultaneously and in parallel due to the same defect; otherwise, the User is entitled to the rights arising from the warranty regardless of the warranty and product warranty rights.

14.5. Right of withdrawal/termination

14.5.1. A User who is a consumer has the right to withdraw from this contract within 14 days without giving any reason. Similarly, if the performance of the contract has begun in the case of a contract for the provision of services, the User has the right to terminate the contract within 14 days without giving any reason.

14.5.2. Withdrawal/termination period

a) in the case of a contract for the sale of a product: it expires 14 days from the day on which the User or a third party designated by the User, other than the carrier, takes possession of the product;

b) in the case of the provision of multiple products: it expires 14 days from the day on which the User or a third party designated by the User, other than the carrier, takes possession of the last product;

c) when providing a product consisting of several items or pieces: where the User or a third party designated by the User, other than the carrier, takes delivery of the last item or piece;

In the case of points d) and a), b), and c), the User may also exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product.

14.5.3. If the User wishes to exercise his/her right of withdrawal/termination, he/she must send a clear statement containing his/her intention to withdraw/termination to one of the Service Provider's contact details. The withdrawal/termination statement can be made in any way, either verbally or in writing.

To exercise the right of withdrawal/termination, the user can also use the sample declaration that can be downloaded from the following link:

► sample withdrawal/termination statement

Or you can copy its contents from here:

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Withdrawal/Termination Statement Sample

(fill in and return only if you intend to withdraw from/termination of the contract)

Recipient: SETANET Ltd.

Postal address: 3534 MISKOLC LANYI ERNŐ 7 1/2.

Email: seta.uzlet@gmail.com

I, the undersigned …………………………………………………………………………, declare that I exercise my right of withdrawal/termination with regard to the contract for the sale of the following product(s) or the provision of the following service:

Date of contract conclusion/date of receipt:

Consumer's name:

Consumer's address:

Signature of the consumer (only in case of a declaration made on paper):

Date:

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The user exercises his right of withdrawal/termination within the deadline if he sends his written declaration of withdrawal/termination before the expiry of the deadline specified above, or announces it verbally on the last day of the deadline. The consumer is responsible for proving that he exercised his right of withdrawal/termination in the manner and within the deadline specified here.

14.5.4. The exercise of the right of withdrawal is not precluded by the use necessary to determine the nature, properties and functioning of the product, including the packaging being opened.

14.5.5. The User is responsible for organizing the return of the product and the cost of returning it. The goods can also be returned in person, after arranging a prior appointment with customer service.

14.5.6. In the event of withdrawal, the Service Provider is obliged to refund the purchase price of the product affected by the withdrawal and the delivery costs to the User.

14.5.7. The user may not exercise his right of withdrawal:

- in the case of a non-prefabricated product that was manufactured on the instructions or at the express request of the User, or in the case of a product that was clearly tailored to the User,

- with regard to a sealed product that has already been opened by the User and cannot be returned after opening after delivery for health or hygiene reasons,

- furthermore, regarding the sale and purchase of sealed audio or video recordings and copies of computer software, if the User has opened the packaging after the transfer.

14.6. Legal effects of withdrawal/termination

14.6.1. If the User withdraws from the contract, the Service Provider shall immediately, but no later than 14 days from the receipt of the User's declaration of withdrawal, refund all consideration paid by the User, including the cost of transporting the product to the User (except for the additional costs that arose because the User chose a method of transport other than the cheapest standard method of transport offered by the Service Provider.) During the refund, the Service Provider shall use the same payment method as the payment method used during the original transaction, unless the User expressly consents to the use of another payment method, and the User shall not incur any additional costs as a result of the use of this refund method. In the case of a contract for the sale of a product, the Service Provider may withhold the refund until the product has been received back or the User has proven that he has returned it: whichever is the earlier.

14.6.2. The User is obliged to return or hand over the product to the Service Provider without undue delay, but no later than 14 days from the date of receipt of the withdrawal notice. The deadline is deemed to have been met if the product is sent before the 14-day deadline has expired. The User bears the direct cost of returning the product.

14.6.3. The user may only be held liable for any depreciation in the product if it has occurred due to use exceeding that necessary to establish the nature, properties and operation of the product.